Small Firearms, Large Firearms, Large Firearms, Shop a wide selection of bolt-action & semi-automatic guns from manufacturers such as Heckler & Koch, Smith & Wesson, Remington, Savage Arms, Springfield, Winchester, SIG SAUER and more at Gunzdirect gun shop.

Return Policy

Gunzdirect is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment.

Gunz direct issues refunds based on the original form of payment: All refunds issued by Gunz direct for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.

A. Our commitment to fast and easy returns on Gunz direct store purchases. You can return merchandise purchased at an Gunz direct store to any Gunz direct store for refund, credit or exchange as follows:

1) Return with a purchase receipt: If you have a valid purchase receipt, Gunz direct will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

2) Return with a gift receipt: If you have a valid gift receipt, Gunz direct will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

3) Return without a receipt: If you do not have a valid receipt, Gunz direct will attempt to verify the purchase if it was made with a credit or debit card. If Gunz direct verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If Gunz direct cannot verify the purchase, we will give you a merchandise credit equal to the item’s lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.

B. Our commitment to fast and easy returns on Gunz direct.com purchases. You can return merchandise purchased at Gunz direct.com to any Gunz direct store for refund, merchandise credit or exchange, or by parcel carrier/mail for refund, as follows:

1) Return to store with a packing slip: If you purchased merchandise from Gunz direct.com, your packing slip is your receipt. You can obtain a copy of your packing slip at Gunz direct.com using Order Status or by contacting Customer Care for assistance. If you have a valid packing slip, Gunz direct will give you a refund of the purchase price, less any applicable shipping or other Gunz direct.com charges (unless you are eligible to receive a refund of such charges – see below for more information), in the original form of payment, or an even exchange of the merchandise.

2) Return to store without a packing slip: If you do not have a valid packing slip, Gunz direct will attempt to help you obtain a copy. If Gunz direct verifies the purchase, we will give you a refund of the purchase price, less any shipping or other Gunz direct.com charges (unless you are eligible to receive a refund of such charges – see below for more information), in the original form of payment, or an even exchange of the merchandise. If Gunz direct cannot verify the purchase, we will give you a merchandise credit equal to the item’s lowest price sold within the past 90 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a packing slip.

3) Return by parcel carrier/mail with a packing slip: If you have a valid packing slip, you may return the merchandise to Gunz direct by parcel carrier/mail at the address below for a refund of the purchase price, less any applicable shipping or other Gunz direct.com charges (unless you are eligible to receive a refund of such charges – see below for more information), in the original form of payment:

Gunz direct Returns Center
El Paso Texas

Please fill in any requested information on the packing slip, and include the packing slip in the return box. Gunz direct will issue refunds after it has received and inspected the returned merchandise. If you wish to return a purchase requiring special or bulk shipping, please contact Customer Care for assistance.

4) Free return shipping on footwear and apparel purchases on Gunz direct.com: If you purchased footwear or apparel from Gunz direct.com, your packing slip will include a prepaid shipping voucher to return the merchandise to Gunz direct.

5) Gunz direct will refund shipping and other Gunz direct.com charges for defective merchandise, merchandise damaged in transit, or errors to your order made by Gunz direct: If merchandise you purchased at Gunz direct.com is defective, arrives damaged, or is not the product that you ordered, please contact Customer Care so that you may return the merchandise to an Gunz direct store or by parcel carrier/mail for a refund, including all shipping costs and any other Gunz direct.com charges.

C. Our commitment to keeping our prices low every day. Gunz direct strives to keep its prices low every day by monitoring returns for fraud and abuse and reserving the right to limit or refuse returns as follows:

1) Returned merchandise must be resalable: Except if there is a product defect, in-transit product damage, or a valid product performance issue, returned merchandise must be resalable (no visible wear or usage), in original packaging, and with all paperwork, parts, and accessories.

2) Returns to a store without a receipt or packing slip require valid identification: Gunz direct requires valid government-issued photo identification (ID) for all returns without a valid receipt or packing slip. Examples of valid ID include, but may not be limited to: U.S., Canada or Mexico Driver License, Passport, U.S. Military ID, State-issued ID card, U.S. Permanent Resident Card, U.S. Laser Visa, Matricula Consular, Canadian Province identification. Gunz direct may review and retain your ID information and return history solely for purposes of authorizing returns and preventing return fraud and abuse.

 

9) Gift Cards: Gift cards are redeemable for merchandise and in-store services at any Gunz direct store or for merchandise at Gunz direct.com. Customers cannot redeem Gunz direct gift cards for cash or credit unless required by state law, and Gunz direct cannot replace lost, stolen, or altered cards. In certain states, gift card balances of less than a certain amount may be redeemable for cash. Check the law of your state for more information. Customers may return unused gift cards for a refund of the gift card’s purchase price with a valid receipt or packing slip and valid government-issued photo identification (ID).